Legal
Privacy Policy
Effective date: 29 July 2026
1. About this policy
This Privacy Policy explains how Fitrah Capital Sdn. Bhd. (“Fitrah Capital”, “we”, “us” or “our”) handles personal information in connection with the FAMOS website and related enquiries.
FAMOS is The Family Operating System, developed and operated by Fitrah Capital Sdn. Bhd., Malaysia.
2. Information we may receive
The public FAMOS website does not currently provide user registration or family account services. We may receive information that you voluntarily provide when you contact us, including:
- Your name and contact details;
- Your company or organisation;
- The contents of your enquiry or correspondence; and
- Other information you choose to provide.
Basic technical information may also be processed when the website is accessed, such as IP address, browser type, device information, access time and requested pages. Such information may be contained in standard server and security logs.
3. How information may be used
We may use information received through this website to:
- Respond to enquiries and communicate with you;
- Provide requested company or platform information;
- Maintain website reliability and security;
- Prevent misuse, fraud or unauthorised activity;
- Improve our website and future services; and
- Meet applicable legal and regulatory obligations.
4. Disclosure of information
We do not sell personal information. Information may be disclosed to service providers supporting our hosting, communications, security or professional operations where reasonably necessary.
Information may also be disclosed where required by applicable law, a lawful request, or to protect the rights, security and legitimate interests of Fitrah Capital, our users or others.
5. WhatsApp and third-party services
Where you choose to communicate with FAMOS through WhatsApp or another third-party service, that service may process information according to its own terms and privacy policy.
Future FAMOS services may include additional privacy notices, consent controls and service-specific terms before personal or family information is collected or processed.
6. Data security
We apply reasonable administrative and technical safeguards intended to protect information against unauthorised access, loss, misuse, alteration or disclosure.
No internet transmission or storage system can be guaranteed to be completely secure. You should avoid sending sensitive personal, financial or family information through general email unless an approved secure channel has been provided.
7. Retention
Information is retained only for as long as reasonably necessary for the purpose for which it was received, for security and record-keeping needs, or as required by applicable obligations.
8. Your choices and requests
You may contact us to request access to or correction of personal information associated with your enquiry, subject to identity verification and applicable requirements.
You may also ask questions or raise concerns about how your information has been handled.
9. External links
This website may contain links to external websites or services. We are not responsible for the privacy practices, security or content of external services.
10. Changes to this policy
We may update this Privacy Policy as the FAMOS platform develops or when our practices change. The effective date shown at the top of this page identifies the current version.
11. Contact us
Fitrah Capital Sdn. Bhd.Block U, UPM-MTDC
Universiti Putra Malaysia
43400 Serdang
Selangor, Malaysia
Email: contact@fitrah.my
Telephone: +60 11-2079 7988
Website: www.famos.my